What People are Saying About Us

Customer Ergonomics is exactly the kind of business partner we seek. We know we can rely on CE to provide us with reliable, affordable service of all our production needs. No matter the size of the project, you get the feeling that it is their priority.”

–Michael P. Bourque, VP

Corporate Marketing & Communications 

Customer Ergonomics helped us develop a unified, powerful brand that reflects our company's vision and promise in a way that speaks directly to the needs of our customers.  The experience was seamless, from customer research, logo and brochure creation, CRM initiatives, and website development.  Customer Ergonomics took the time to understand our business and kept the focus on our customers and their needs.  All the while soliciting our point of view and providing a fresh perspective.  If you're serious about taking your company to the next level through improved customer satisfaction and retention, I highly recommend you contact Customer Ergonomics.

David Baird

President

Insurance Trust

We worked together directly on a comprehensive Customer Relationship Management project spanning numerous initiatives which helped us add close to half a million dollars of profit to an appx $4MM P/L within a period of 8 months.

We began by analyzing all customer touchpoints; billing systems, marketing communications, call center, customer service, etc.  We created a number of hypotheses, back tested them with historical data where we could and created a series of tests where additional data was required.  They were invaluable in this process, helping to provide direction and a framework for operating

As long as your team can help gather the data and implement tests to prove out the hypotheses, I'm confident Customer Ergonomics can help you. 

Greg Bibas

Former Vice President of Operations

American Homeowners Association